The tactical emphasis is to achieve the highest recoveries in credit and refunds. A team approach with a highly refined framework and carrier contacts enables SPARCcom to secure better results for our clients.

• Identifies billing errors from local, long distance, data, internet, video, teleconferencing, wireless, and market data.

• Compare tariffs with billing and customer service records; evaluate taxes and surcharges for accuracy in billing.

• Files claims and manage the recovery process; Negotiate the recovery of over charge amounts.

• Identify cost “Leaks” like vacated offices, service lines and telephone numbers that are not owned by the customer.

• Reconcile all invoices against services and contracts.

• Validation of billing and services for invalidate USOC prices and tax status.